to Overcoming Underwashing
The chain of cleanliness risk factors is led by poor handwashing. It is the #1 cited element in outbreak investigations. The risk of the unwashed hand has largely gone unaddressed because of the lack of standards and meaningful measurement tools. New monitoring technologies are proving to be game changers. Verified clean hands, ServeReady® Hands, protect brands and are emerging as a customer-valued reason to return - a new corporate asset.
Managing risk is the primary driver in handwashing enhancement initiatives. It defines handwashing protocols. Process control is a minimum outcome. Risk assessment requires collaboration as the microbiologically savvy professional helps balance the technical severity of risk with the C-Suite's view of probability. Once the handwashing process is agreed, future changes in supplies and equipment must be made in the context of risk, avoiding the maxi-expenses of an outbreak or recall frequently caused by a string of mini cost-cutting measures which erode compliance behaviors.Learn More on Assessing Risk
Resources: Understanding Risks
Set Safe Level Standards
Standards provide the language for inter-departmental collaboration in agreeing the goals for training as well as customer and brand protection. This step translates the management's tolerance for risk into traceable performance numbers.Learn More on Setting Safe Levels
Train & Motivate
Training must be preceded by education, covering the "Why" of handwashing. This is key in engaging the food handling staff in the professionalization process. Workers must want to wash their hands if the gains from the training are to be sustained. Make it personal and visual.Learn More on Training & Motivating
Resources on Training & Motivating
Verification closes the loop by reporting policy-based performance. What gets measured and acknowledged gets done. Rewarding the good and disciplining the less-than acceptable behaviors are key to sustainability.
A Successful Monitoring Plan…
Looks a lot like a business plan or a document seeking funding for a new business. A statement of values sets the direction for the objectives, budgets, team and timetable.
The strategy and tactics are collaboratively agreed. Shared handwashing data becomes the common language to sustain this marker of brand protection.
for a Successful Monitoring Plan
Continuous improvement in handwashing is the best standard in lowering the risk of brand-damaging outbreaks. Solid, reliable data becomes the foundation on which to build years of success. This calls for a long-term alignment of resources, hence a strategic view.Learn More about Monitoring
for a Successful Monitoring Program
A menu of resources is available to address specific issues and assist in the implementation and verification stages. Data quickly becomes the common language for project-critical departmental collaboration.Resources for Monitoring
The HandsOn™ System for
ServeReady® Hands & TouchReady® Surfaces
The HandsOn™ System is a five step risk-based program to overcome the underwashing of hands and the surfaces most likely to contaminate those hands. It is a roadmap to assess current risks, set standards and implement integrated best practices. Its design is to motivate, control and sustain better behaviors. HandsOn is HACCP for hands executed for continuous improvement.
Leadership Forum Members
Restaurant brand-building in 2020/21
Trust will likely be the primary driver that brings the public back to restaurant eating during the post-peak tail of the COVID-19 Pandemic. Differentiators will be those that actively display the operator's and staff’s true caring and process control. "In the case of restaurants, consumers are generally relying on the restaurant itself to take precautionary measures. That trust is perhaps where the biggest gap needs to be crossed.” Firebirds Wood Fired Grill, VP of Marketing Stephen Loftis
Dr. Emily Landon, the infectious disease doctor at the University of Chicago Medical Center, has spent most of the last decade improving hospital handwashing using data to motivate staff.
Handwashing transparency valued by Millennials
Those foodservice operators who invested in handwash monitoring because of Norovirus concerns now add another, even more topical and contagious virus to their hit-list, Coronavirus. While these pathogens have many technical differences the two viruses share the property of living on hands and surfaces for a day or more.
Eclipsed by Coronavirus media exaggerations and unforgivable politicalization, are the benefits of the public’s emerging better behaviors regarding hand cleanliness.
Data unleashes sustainable solutions
Healthcare handwashing research rarely reaches the ranks of restaurant’s food safety and risk management professionals. A recent review of the impact of Electronic Handwash Monitoring in healthcare has answered the question that has held back serious evaluations by the restaurant industry: Handwashing data may increase policy compliance but does it reduce the risk of outbreaks?
Please join this annual campaign, sponsored by the CDC facilitated Clean Hands Coalition. Raise awareness of the dangers of poor hand hygiene. Check out a variety of ideas to improve the away-from-home wellness factor in everyone's life.